Consumer issues in domestic supply chains a current ACCC enforcement priority.

 

Companies that fail to meet advertised delivery times have been put under notice by the national consumer watchdog.

 

The Australian Competition and Consumer Commission this week commenced proceedings in the Federal Court, alleging that national fashion retailer Mosaic Brands Limited breached the Australian Consumer Law by failing to deliver several hundred thousand products to customers within the delivery timeframes advertised on its websites.  

 

Mosaic Brands owns a number of popular brands, including Noni B, Rivers, Katies, Rockmans, Millers, Autograph, Beme, Crossroads and W. Lane.

 

Mosaic Brands advertised on its brand websites that items would be delivered within certain timeframes. The timeframes varied between the websites but were generally two to 17 business days from the purchase date.

 

“The ACCC has received hundreds of complaints about Mosaic Brands in relation to delivery delays,” ACCC commissioner Liza Carver said.

 

“Excessively late deliveries can be incredibly frustrating and inconvenient for consumers, especially if they decided to buy goods for a special occasion, such as Christmas, based on the advertised delivery times which were not met,” Carver said.  

 

“Consumer issues in domestic supply chains is a current ACCC enforcement priority,” she added.