POSITION VACANT
Customer Service Representative, Inbound/ Outbound Sales
Proudly in our 46th year, Weatherdon are suppliers of a wide range of products to the hotel, hospitality and office markets.
Our mid-sized office is located in St Leonards, conveniently close to public transport, and our warehouse and onsite showroom are located together in Botany.
We are seeking an energetic, well-organised and driven individual to provide assistance to our Customer Service and Sales Teams and drive inbound and outbound sales from our St Leonards Head Office.
Main Duties:
- Provide daily assistance in order processing and customer service including, but not limited to:
- Help answering incoming calls
- Problem solving to investigate and resolve customer enquiries
- Communicating outcomes direct to customers via phone or email
- Working to support our relevant sales account managers
- Daily interaction and communication with all departments of our business to resolve challenges and ensure successful delivery outcomes
- Assist in maintaining accurate product and customer databases
- General administration duties as directed
Drive inbound and outbound sales through:
- Direct phone and email contact
- Generating quotes for projects, new builds and daily enquiries
- Assistance reviewing customer websites to ensure that the sites represent our products accurately
- Assistance reviewing and updating customer catalogues
To be successful in this role you will have:
- Minimum 2 years’ experience in a sales or customer service-based role
- Professional telephone manner with exceptional oral and written communication skills
- Good organisational skills and a high level of attention to detail
- Computer literacy with an aptitude for understanding systems and processes
- Strong IT skills, experience with SAP Business One favourable (full training will be provided)
- A strong command of Microsoft Office Suite – intermediate level Microsoft Excel skills required
- Unrestricted right to live and work in Australia
Send your resume with cover letter to [email protected].
No phone enquiries and no agencies. Only short-listed candidates will be contacted.
Date Published:
29 September 2021