• Increased hygiene standards including the provision of hand sanitiser for customers as they enter the store and increased in-store cleaning of customer touch points (e.g. trollies, baskets, point-of- sale terminals). 
• Removed ‘scribble pads’ from pen stands to reduce customer touch points.
• Provided signage regarding a safety preference for cash-only sales and reducing cash transactions to one point-of-sale register only – for some small business and older customers who still use cash to make purchases. 
• Implemented new signage in-store to remind customers of the need to maintain physical space, treat team members with respect and shop online if they are unwell. 
• Introduced physical distancing markers to provide customers practical advice on where to stand. 
• Restricted the number of customers in store at any one time. 
• Instore radio and electronic screens reinforce social distancing requirements. 

• Briefed our in-store customer greeter to engage in a conversation with customers and highlight the importance of maintaining social distancing instore. 
• Provided team with gloves, hand sanitiser and cleaning products (with face masks on order). 
• Trained team on how to assist customers while maintaining social distancing. 

• Altered store lay outs and aisles and disabled photo kiosks in Print, Copy & Create departments to ensure team and customers can maintain appropriate social distancing. 
• Installed perspex screens to provide another barrier of separation between customers and team members. 

Deliveries 

• Amended Click & Collect pickups and home deliveries so there is no longer a requirement for the customer to sign for the goods. 

• On-site medical professionals conducting temperature checks of all team members entering distribution centres. 
• Staggered break times to minimise mass gatherings. 
• Restricting the number of team members who can gather in any break-out space. Increased cleaning and sanitising. 

• Established work from home arrangements for all team. All team members have access to a 24/7 medical hotline to assist with any queries they may have around COVID-19.