New tech solution to easing check-out queues.

 

Officeworks has upgraded its point-of-sale service with the introduction of an advanced mobile payment solution using Zebra mobile computers at its physical retail stores.

 

Using a soft point-of-sale (POS) payment solution called Airpay TAP from Quest Payment Systems, Zebra’s TC52x mobile computers accept payments without the need for additional hardware to be installed. This effectively turns the TC52x mobile computers deployed at Officeworks’ stores into mobile POS terminals that accept major cards including Visa, Mastercard, American Express, and Australia’s domestic debit scheme - eftpos.

 

Andy Barker, Officeworks head of team member experience applications, said: “By introducing contactless payment with Zebra’s mobile devices and Airpay TAP, team members can deliver a fast and personalised shopping experience – providing expert advice and allowing customers to make payment easily without the need to queue at a traditional register. We are also seeing significant efficiency and productivity gains with enhanced scanning and stock take accuracy, and reduced repair costs through the ruggedness of the TC52x compared to our previous consumer grade devices.”

 

According to Zebra’s 15th Annual Global Shopper Study, accelerated growth of e-commerce and newer technologies like contactless payment have resulted in shoppers expecting a seamless experience however they shop. Globally, 64 per cent of surveyed shoppers prefer stores that offer contactless payment options. This is echoed by market research stating that contactless payment transactions are estimated to reach US$10 trillion globally by 2027 (from US$4.6 trillion in 2022).

 

VIDEO: Zebra Officeworks Customer Story v2 - YouTube